alt Hacker NewsStripe closed my account – no notice – my LLC was registered using Stripe Atlas
I resell travel eSIMs data plan under my brand. I have 3DS enabled and strict Stripe Radar rules and backend logic to limit fraud. Last dispute I received was 7 months ago. Still, suddenly today my account closed. I did appeal and reach out to support through multiple channels via email and X.
All payments by my current customers are being rejected. You can imagine how hard it was to attract customers in the current hot eSIM market.
My LLC was registered using Stripe Atlas so they already have all my info in addition to the document I sent today during the appeal.
Waiting 2-3 days to get a response whether they will reactivate or not is very long.
That's supper unprofessional. Can you help push this post bcz they only seem to take serious action after a social media post..!!
Comments
Always have a secondary payment provider integration ready -especially when you use stripe.
But don’t worry, you are on the HN frontpage:
Count the seconds until your god level stripe support in the form of "hi this is Patrick from Stripe…" arrives!
I think that sometimes they decide certain businesses have too much fraud, and they just get out of them. It's terrible for them to do that with no notice, though.