> Why do people need banking on their phones though? Banks have websites too.

2FA. I was a smartphone hold-out for longer than anyone I know, but banks mandating 2FA with no options for doing it in a standards-compliant way or any way that doesn't involve the app stores was what finally broke my resistance.

This is asked again and again. Apparently you guys in the USA or in other parts of the world are still lucky, but in Europe banks must be compliant with regulation that more or less force them to do 2FA through their app with the biometric authentication of either an Android or an iOS phone. There are other ways (eg giving a hardware OTP generator to customers,) but apps are the cheapest solution.

My bank has no website or physical branches. They’re mobile-only, but their app is leaps and bounds ahead of the competition.