Adoption of web browsers was also much lower when Netscape was dominant. 90% marketshare is less meaningful if you're only 1% of the way to the potential market size. Peeling away users who talk to ChatGPT every day is very possible, but harder than getting someone whose never used an LLM before (but does use your OS, browser, phone...) to try yours first.
I think the even better analogy than browsers is search engines. There aren't any network effects or platform lock-in, but there is potential for a data flywheel, building a brand, and just getting users in the habit of using you. The results won't necessarily turn out the same - I think OpenAI's edge on results quality is a lot less than early Google over its competitors - but the shape of the competition is similar.
Switching is super easy and people are doing it.
There is no moat
google search definitely has a moat. people build their websites to optimize for google's algorithm, therefore google users see better results -> google gets more users -> websites optimize for google -> repeat. Personally I never bother with 'bing SEO' or 'bing ppc ads'.