alt Hacker NewsHave you ever called the DMV? In my state it's worse than Comcast. 45min wait time when the lines open in the morning, only increasing from there.
I "owe" Comcast $200. They say I didn't cancel at an old apartment. I say I did. I have the email. They insist. They've sent me a letter once a year for a decade. About 2yr in it went to collections. They're still trying.
Imagine the consequences if I did that with government.
Say nothing of the fact that if I tried to pay it, Comcast would be able to take my money no problem. The government would take a check, ACH or charge me $5 to use a buggy 3rd party CC processing service.
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Well, ask your state to fix the issue. Perhaps elect better politicians? The states where I lived all have online booking.
And their websites are well-designed and functional. There are customer support emails and phone numbers.
> Say nothing of the fact that if I tried to pay it, Comcast would be able to take my money no problem.
About that... A couple of years ago I got locked out of AT&T because I forgot to update my credit card. And I couldn't log in because it required a (you guessed it) one-time SMS password. Their "pay your bill" needed a bill number, for which I needed to log into their website.
Their fix? Visit the store.
> Imagine the consequences if I did that with government.
A couple of years ago I accidentally overpaid the IRS (I paid the capital gains tax twice, as it was already deducted during the sale by the broker) to the tune of $10k. A year later, they sent a letter asking me for clarifications. I called them, and they sent me a refund check.
> The government would take a check, ACH or charge me $5 to use a buggy 3rd party CC processing service.
And what's wrong with a check or ACH?
I have called the dmv. They said enter a number and we'll call you back later, which they did. It wasn't fast but it was fairly efficient.
I've had the irs write me a letter saying I owed them money. They were correct and I paid them in a couple of months. It wasn't very hard.
I don't enjoy paying taxes but I do very much enjoy the things they buy.