I have twice encountered a phone tree AI agent saying my problem could not be solved and then ending the call. One was for PayPal fraud and the other was for closing an unused bank account.

For right now my trick is to say I have a problem that is more recognizable and mundane to the ai (i .e. lie) and then when I finally get the human just say “oh that was a bunch of hooey here’s what I’m trying to do”. For PayPal that involved asking for help with a business tax that did not exist. For my bank it involved asking to /open/ a new account. Obviously th AI wants to help me open an account, even if my intention is to close one.

That will only work for so long but it’s something