The organizational memory and on-call debugging sections allude to this, but there are significant effects on other parts of the organization. For example, if I work in product support and a customers asks about a products behavior - it becomes much more challenging to find answers if documentation is sparse (or ai written), engineers don’t immediately know the basics of the code they wrote, etc. Even if documentation is great and engineers can discuss their code, the pace of shipping updates can be a huge challenge for other teams to keep up with.