I’m wrapping up a 4 month stint at a fancy hotel working as a valet attendant. My job responsibilities as written were parking cars and helping with bags, but the unspoken expectation was that I also greet everyone who passed by my desk. These conversations are all low stakes but make such a difference in my day, and I think the article hits it on the head when they say it doesn’t have to be groundbreaking to be beneficial. The hard part is going to be continuing the habit when I’m not getting paid for it.