alt Hacker NewsThis is why LLMs won't replace humans wholesale in any profession: you can't hold a machine accountable. Most of the chatbot experiences I have with various support channels always end up with human intervention anyway when it involves money.
Maybe true general intelligence would solve these issues, but LLMs aren't meeting that threshold anytime soon, imo. Stochastic parrots won't rule the world.
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Even ‘true general intelligence’ (if we count humans as that) screws up frequently, sometimes (often?) intentionally for it’s own benefit - which is why accountability is such a necessary element.
If someone won’t be held liable for the end result at some point, then there is no reason to ensure an even somewhat reasonable end result. It’s fundamental.
Which is also why I suspect so many companies are pushing ‘AI’ so hard - to be able to do unreasonable things while having a smokescreen to avoid being penalized for the consequences.
This is exactly why LLMs will replace humans: even if the work is crap, nobody will be accountable for the crap work, and it saves money.