alt Hacker NewsI just signed up with Gusto for one of my companies. They charged me for premium support automatically and when I tried to dispute it I had to talk in circles with their AI named Gus. Why am I paying through the nose for premium support just to chat with an AI?
Replies
trollbridge • yesterday at 11:45 PM
Hence why I prefer a real CPA with a real person who answers the phone.
user3939382 • yesterday at 11:55 PM
Gusto is a nightmare if your account needs fall out of their happy path. Everything is 100% automated with call center scripts to help you otherwise. You will never reach someone with power to fix anything.
This is not really what the article is about