alt Hacker NewsI edited my comment above and explained, that $20 is an amortized cost representing everything that goes into picking up that phone call.
I edited my comment above and explained, that $20 is an amortized cost representing everything that goes into picking up that phone call.
In that case, wouldn't you be happy to get more calls, so that the up-front "training" cost is worth it? Naïvely I'd expect that every additional call would _decrease_ the amortized price per call.