alt Hacker NewsThis is the thing that drives me crazy. Most of these phone calls should just be emails; I can usually stand to wait a week or two for the company to get back to me. General support funnels like [email protected] have been dead for most consumer-facing technologies for close to a decade at this point. I’m not installing an app for every company I’m forced to interact with when there are already existing, universal technologies available that they could implement if they just priced their products appropriately.
It would be nice if more businesses embraced email instead of requiring phone calls for basic tasks. Imagine how much more productive we could be if we could just send off a quick email with the information and questions.
Instead, what we're likely going to get are "voice agents" calling each other when we could have just used email instead...