alt Hacker NewsPower cycling is not a solution. It's a crappy workaround, and you still had downtime because of it. The device should never get stuck in the first place, and the solution for that is fixing whatever bug is in the firmware.
If they want to reduce support calls, then have more reliable gear.
> Power cycling is not a solution. It's a crappy workaround, and you still had downtime because of it. The device should never get stuck in the first place, and the solution for that is fixing whatever bug is in the firmware.
I'm sympathetic to the argument that companies should make support calls less necessary by providing better products and services, but "just write bug-free software" is not a solution.