alt Hacker NewsYou wrote all of that in response to the title, without reading even one paragraph of the article? Wild. The article is not about support chatbots.
Replies
You might be talking to a chatbot!!
And all these replies spilled ink over an argument that had..... absolutely nothing to do with the article. So wild to see how many people refuse to read something they want to discuss.
Support chatbots are pretty much the only scenario where "don't make me talk to your chatbot" is a problem in practice. If someone tries to use a chatbot to engage with me in a personal or professional discussion, I don't lose anything of value by simply ignoring them permanently. It's only when the party using the chatbot has something I want that I have any incentive to even consider playing along.
One could almost imagine the article was intentional self-parody. Almost.