Very easy solution to users forgetting their passwords. It's to not need a password for your software. Something that once upon a time, Microsoft did not require with their operating systems.
Exactly, if 1/2 their support calls are PW resets, and that costs them a fortune solve the problem, don't slap AI lipstick on the chat pig.
They also invented that whole "you changed your video card so now you have to call support to reactivate windows" process.