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devilbunnytoday at 12:45 AM0 repliesview on HN

I wouldn't mind, if it ended up getting me a human at the end of the process.

It's not quite at the level of the "shibboleet" XKCD, but I did once manage to get a much higher support tier at Comcast who was able to verify that 1) I had a problem that was their fault and 2) fix it. Even that guy was halfway on a script. Y'know, after I've read you a ping timeout three times from the Windows command line, I probably shouldn't have to read it verbatim to you again. It hasn't changed.