> Because workers tend not to stay long, you pay for a lot of training.

I often wonder that if you paid $60K for a top quality support person instead of $30K for two average people (or even $20K for 3 bad people) then the following might happen:

- you would get better support calls

- happier customers

- longer tenured employees

- all of the above would lead to a reputation as a company with AMAZING support