Yes, from the title and first few comments I thought it was about getting customer support and having to talk to a chatbot first. For anyone else who didn't read, this article is about how mindlessly copy-pasting LLM output is comparable to "making me talk to your chatbot".
"Don't make me read your blog"
Honestly I pretty much never actually read the articles and I don't see anything wrong with that. HN is more like discussion club, and the article is just a starting point for the discussion. If the discussion stays on topic that's great, if it moves onto better topics that's even better.