I switch from ThinkPad to Framework because they couldn't send me a replacement keyboard. They want me to send the keyboard back to get a refund but I never receive it so... I never did get a refund.
Later, Framework send me a laptop in 1 week and later a replacement screen in less then a week. It's been 3 years ago now.
What do you think of the build quality of your Framework? Have you had any issues over the last 3 years?
My sister just ordered a battery & some hinges for her Framework and they practically overnighted it to us here in Alaska. They included a colorful sheet of stickers, too - fun!