Framework is a great concept but they will die due to poor execution. If I hadn't already recently bought a Framework (and knew what I do now about them) I would've held out for one of these new Lenovos. I don't think Framework can compete if one of the established players joins the game.
Could you share some of "what you now know bout them"?
Was there some issue in customer support, or getting spare parts?
Is it about the new products that have since come out?
I'm also using a Framework notebook for the past two years and have been quite happy, but nothing needed replacement so far...