So you think in this case the EFF was wrong? It seems that way, but I'm not sure I fully understand what you meant. Why wouldn't the training process be public?

Another thing is that while perhaps entire copies of customers' hard drives weren't sent to the FBI, the Best Buy repair staff dug through the contents of people's hard drives. If I have a software issue with my OS (or whatever the repairs were about), I wouldn't expect the repair staff to look at my photos. Obviously, is CP was set as the wallpaper or something, you can't miss it, but why is it OK to look into random folders looking for suspicious files?