Users fume over Outlook.com email 'carnage'

Everyone who runs an email server knows Microslop doesn't care about receiving its customer's emails. The best thing you can do is migrate away.

I wonder if Microsoft actually likes running their free email service still. They wiped a ton of old Hotmail and Live.com emails some years ago (and then allowed new people to register those deleted names). I imagine they don't get much out of it anymore.

It's not just Outlook, it's all MS email products as well as Yahoo.

These are emails that our customers have specifically requested and we get support tickets blaming us.

It's been like this for years.

Just had a friend reach out yesterday about this issue. His outlook account for 10+ years started having issues receiving emails from his dad and a company he works with.

All I could find was that his dad’s email was missing SPF/DMARC but the other email address that was having problems looked like it was configured correctly.

I only was able to get a screenshot of the email voice his dad received and it mentioned being on a block list (like in the article).

I'm in the privileged position to advise clients to move away from hotmail/live if they want uninterrupted email delivery.

My clients have been experiencing this forever; the logs SAY "temporarily rate limited due to IP reputation." but really the emails are never going to get delivered. I have to get MailChimp or Mailgun to rotate the IPs.

It looks like all it takes is one person to mark your email as spam, even by accident. Note that these are mailing lists which they signed up for in MailChimp case OR transactional emails in the Mailgun case.

It's only hotmail/outlook that we constantly have this issue with, Google etc. are all fine.

"whatever Microslop is doing"

Indirect reference to this recent thread: https://news.ycombinator.com/item?id=47230704

A few years ago, in my university we have a big problem at the beginning of the semester to contact ~10K students, in particular when they register to our Moodle platform and the server sends them a message.

Gmail was usually ok.

Yahoo had some max messages per day.

But Hotmail/Live/Outlook/whatever just made the messages disappear, no spam folder, no bounce, just disappear. We had some success telling the students to send us a message from their Hotmail/Live/Outlook/whatever address half an hour before registration. This adds our address to some special secret list for that account, and our later messages (usually) reach them. (It may fail. It may fail. IWOMM. YMMV.)

It feels like there's quite a lot of spin on this. There's no hint as to how many users were actually affected. It only really seems to mention Estonia, and probably only a region of it.

The ISP there claims they haven't received any reports of SPAM. But that sounds wrong. No reports probably means your reporting system is broken.

So putting that together, it seems like a small ISP screwed up and let spammers go wild, and Outlook blocked them for it. I can't really fault Outlook for that.

Ever since Microslop, 'xcuse me, Microsoft entered the AI age, the quality went downhill. Someone should analyse this objectively since right now this may be more of an impression. But people are noticeably angrier than they used to be about Microsoft, say, 5 years ago, to today.

It's has been like this for a long time. For me hotmail is unusable because some emails just never arrive due to their spam filtering.

I’m guessing they connected CoPilot to the inbound filter and it is doing stupid and unexpected things.

I created my first Outlook account when I was young. Now, 30 years later and its still my primary account. I can't imagine how I would migrate to another email address if Microslop would begin ruining Outlook by forced subscription or something. My digital life is in M$ hands at the moment.

I've had this exact problem for years. My IP addresses have been used for 15+ years for sending e-mail, they are spam-free, but Microsoft keeps blocking them. Every two months or so I have to ask them to unblock the IP again, then I can send mails to Outlook again, until they just random decide to block me again. It's an absolute clown show.

I've stopped diagnosing outlook/hotmail/live delivery issues about 12 years go, they simply do not give a single fuck about their customers. It used to be different, about 18 years ago orso, they had ways to contact them and resolve such issue.

fuck big tech :)

As long term Outlook.com user all I can say it's their service is extremely unreliable, my emails are either not delivered at all or end up in junk mail, some emails I don't receive at all or my partners are rate limited sometimes receiving their emails with hours long delays.

I assume also their junk filters block some emails and there is no way to avoid it, you repeatedly add senders to safe senders list, even to safe subscriptions and their email still end up marked as junk even after years long communication from same addresses.

As backup when something important I write email to recipient from gmail whether they received my email from outlook only to find out my email was never received.