> I have to admit I'm rather biased as I work there, but I would say most employees do the best they can with the hand they're dealt.

I think most people don't blame the normal employees. The blame is on the management layers, the "Wasserkopf", that gives themselves boni, even if things are done poorly and are going badly. A disconnect from the reality on the tracks.

I don't see improvements. I rather see worse and worse reliability, even though Deutsche Bahn asks for more and more money from the government. That money is disappearing somewhere, at least partially, instead of arriving in projects for improving the situation. In many places, if not most, there isn't even a single turnout track, so that any construction work halts the whole line. Disastrous. You cannot ask people to buy train tickets for 100 to 200 EUR, and then be hours late. I mean, you can, but then you are delusional. They are not surviving because of their great product or service, they are only surviving, because people don't have good alternatives. Basically, it is extortion. In other countries I pay 1/10 of the ticket price and I arrive on friggin' time, on a much longer ride.