Ops hasn't been in the crosshairs of Ai yet.
Imo it's only a matter of time as companies start to figure out how to use ai. Companies don't seem to have real plans yet and everyone is figuring out ai in general out.
Soon though I will think agents start popping up, things like first line response to pages, executing automation
We've had deterministic automation of tier one response for over a decade now. What value would indeterminacy add to that?