This makes sense?
User-facing touch points: everything a user can interact with
Sign-up friction: self explanatory
Stickiness: less bounce rate
Lean: don't overload with touch points/bloat
You’re actually using jargon to explain jargon here. Try explaining all of this from the user’s perspective.
You’re actually using jargon to explain jargon here. Try explaining all of this from the user’s perspective.