It’s Amazon Connect - a popular hosted call center solution ported to AWS from Amazon Retail. There are people and companies that do nothing but Amazon Connect. But that’s all they know. I’m a developer first with well rounded experience with AWS. It’s just the niche that helps me stand out a little when I was looking for a job and now internally where I work for a third party consulting company. But you can throw me at almost any AWS related project and I’ve probably done something related over the past 8 years.

I talked a little bit about Connect here:

https://news.ycombinator.com/item?id=47241412

I worked at AWS ProServe / their internal consulting department - full time blue badge RSU earning employee - and I was one of the highest contributors to a popular at the time open source “AWS Solution” around Connect and I had my own open source projects published under AWS’s open source GitHub organization.

BTW, I would never use the “solution” now. There are a lot better ways to do it post gen AI.

The thing was, it was years before AWS introduced APIs around Connect and even longer before they have CloudFormation support. I was the first to use those APIs at scale for clients and found and reported bugs to the team while I was there.