I appreciate the recommendation and I will read it (I also appreciate that you made a recommendation instead of downvoting me), however I don't think free will has much to do with this. If they were predetermined to be like this then I have sympathy for the bad dice roll, but once they've stomped an infant to death they're always that person. It doesn't change much about how to deal with them; you can't trust that they won't do it again no matter how much time passes, and that means that saying sorry and making Pascal's wager come off as completely hollow.

What is your goal in asking someone to read this book, we're supposed to have sympathy for those who have had a bad rap in nature and nurture.

That 'the system' is responsible for driving them to their actions ?