Nobody said that. But as you say, it's just a tool. Tools need to be used correctly. If tools are unintuitive, maybe that's due to the nature of the tool or due to a flaw in it's design. But either way, you as the user need to work around that if you want to get the maximum use out of the tool.

I don't think it's intended as that kind of binary. It's more like "yeah, it's flawed in that way, and here's how you can get around that". If someone's claiming the tool is perfect, they're wrong; but if someone's repeatedly using it in the way that doesn't work and claiming the tool is useless, they're also wrong.