> If the payment service went down because a config value was wrong, the incident report should say: the payment service went down because config value X was set to Y when it needed to be set to Z.

The number of junior engineers I have had to coach out of this way of thinking to get the smallest fragment of value out of a postmortem process... dear Lord. I wonder if this person is similarly new to professional collaboration.

The larger personal site is very aesthetically cool, though – make sure you click around if you haven't!