Similar example in the grocery stores with the self checkout. In the past if the employee did a scanning mistake, worst case the manager / customer would be mad.
Now that you do it yourself if you mis scan organic tomatoes as regular tomatoes you are freaking going to jail.
Ok exaggerating a bit, but having shoplifting in your record can be life changing, specially for immigrants
> Now that you do it yourself if you mis scan organic tomatoes as regular tomatoes you are freaking going to jail.
If this happens, it’s a problem with the judicial system, not self checkouts. I highly doubt it has ever happened, though.
Well, even without exaggeration - if the employee made a scanning mistake, most of the time they (or the customer) would notice during or immediately afterwards, so the employee would just hit undo or scan a negative or such, and carry on.
No such privilege is granted to regular customers. Instead, the self-checkout station locks itself up, and the customer has to wait several minutes for the assigned employee (who, most of the time, is also working two other tasks at the store) to show up, analyze the situation, enter service mode, and do the undo steps.