alt Hacker NewsA big problem now both internally to a company and externally is that official support channels are being replaced by chatbots, and you really have no option but to trust their output because a human expert is no longer available.
If I post a question to the internal payment team's forum about a critical processing issue and some "payments bot" replies to me, should I be at fault for trusting the answer?
Replies
RussianCow • yesterday at 7:36 PM
I know this is happening with external customer support, but is this really happening internally at big companies? Preventing you from talking to a human in the correct department about an issue feels like a bomb waiting to explode.
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Yes, of course, and the company which removes human experts should expect things to fail in the manner that things usually fail when you remove your internal experts.