alt Hacker Newssome immediate thoughts that pop in my head are:
1) if you make it only applicable to smart phones, i just stop offering an uber smartphone app and now uber is website-only. if you apply it to "internet", as the original poster did, then:
2) companies like uber would be forced to shut down. you can say "cool, if they cant do it, their problem", which is fine, but a dozen of major issues pop up if something like 1/4 of the businesses currently propping up the stock market have to close doors or otherwise invest billions of dollars in phone centers or whatever they need.
it also raises questions about all sorts of businesses. another off the top of my head example: should 1password setup a call center where i can tell the operator what my new hackernews password is? is 1password exempt even if they have hundreds of employees and do millions per year? if yes, we have to come up with a bunch of murky criteria and definitions of what companies are exempt (across every industry, no less). which will, of course, cost a lot of time and money, just to surely be gamed. can we convince tax payers to foot that bill?
(this is also ignoring the approximately 0% chance that some sort of regulation of this sort gets pushed into law, against all of the extremely powerful tech lobbies. we dont even have ubiquitous right-to-repair!)
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Of course businesses that wouldn't make sense without technology, like Uber, food delivery, or anything else that is an app anyway, would be exempt.
I'm talking more about things that used to work without the internet for decades just fine but suddenly started requiring the use of the internet. Banks, government agencies, parking, event tickets, etc.
I'll fully admit that I'm "vibe commenting" here out of frustration with the direction society is going.
There won't ever be any consumer protection legislation like I suggested. I know that. It would make things better, but it'll never happen.
Things aren't going to get better for people who don't want to be forced to use new technology. (Eventually it'll be you being forced, too.)
I'm arguing, much in the way some techies bemoan removing malware from their parents' computer as an argument for why we shouldn't be allowed to use our mobile computers for what we want, for businesses to be required to offer ways of interacting to people who don't want to own smartphones. My argument isn't in the interests of powerful lobbies.
My wife and I have been helping her elderly aunt deal with a bank recently. I was shocked at the assumption her aunt would be able to receive SMS, use a smartphone with a camera to do "identity verification", etc. This lady has a flip phone, a land line, and no personal computer. Sure-- she could meet with someone at a branch to help her. Their first available meeting was a month away.
It's not going to get fixed. Nobody with the power to do anything about it cares.