alt Hacker NewsIf yours was instant, why would your AHT decline? Shouldn’t you be way faster? On many questions you would have saved over 3mins on network calls alone.
If yours was instant, why would your AHT decline? Shouldn’t you be way faster? On many questions you would have saved over 3mins on network calls alone.
I believe they are saying their AHT went down (calls take less time) which made other people with longer handle times look bad.