Yeah it’s almost like purposely frustrating people has negative consequences, which HP completely overlooked.
HP didn’t care, that was a problem for the low level support staff and the customers, not whatever exec was hoping to show reduced call volumes -> reduced staffing levels -> savings.
alt Hacker News
HP didn’t care, that was a problem for the low level support staff and the customers, not whatever exec was hoping to show reduced call volumes -> reduced staffing levels -> savings.