alt Hacker NewsI think HP was absolutely right in doing this. How many times have you opened a GitHub issues only to come back an hour later with "nvm I figured it out" and close it?
The hope is always that you figure it out autonomously.
I think HP was absolutely right in doing this. How many times have you opened a GitHub issues only to come back an hour later with "nvm I figured it out" and close it?
The hope is always that you figure it out autonomously.
If offering free support is too expensive, then they shouldn’t offer free support, instead of externalizing the costs by wasting the time of every customer who calls.
Charge callers some small fee and refund it if it was a real issue.