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dgxyztoday at 4:34 PM1 replyview on HN

Well saving time it does not.

My daughter got a 0/20 for a test that she sat and did. Now she's not a complete idiot so this was suspicious. I asked about it and they said that it was likely that she didn't get any questions right. I asked for them to provide me with a copy of the exam paper so I could independently verify that.

Magically she got a 17/20 grade updated but no paper appeared. I pushed it further and was told it was resolved. I raised a formal complaint immediately and they did a full investigation. The conclusion was there was a defect in the system used for tracking progress and it was losing information imported from the exam system. They had to manually enter over 200 student papers again due to this.

No one had noticed or actioned it or saw it was a serious issue until I raised a formal complaint.

When technology is in the loop it's very difficult for anyone to take personal accountability as demonstrated.


Replies

bitexplodertoday at 5:32 PM

My partner is currently in an online college program for computer science. The platform and way they have structured it feels like actual computing hell. There is so much friction compared to what I know a more seamless learning experience online should be like.