This. Microsoft has said similar things before, and always tripled down on bad behavior afterward. Their priority is business outcomes, not user experiences or support, and that’s why even this non-apology makes it clear the stuff customers, engineers, and support staff hate - invasive telemetry, outright surveillance/spyware, online-only requirements, AI-everywhere, constant arbitrary deprecation of APIs and endpoints for external tools to drive internal product adoption, refusal to support consumer technologies long-term (MCE, WMR) or do things contrary to everyone else (print drivers) - isn’t actually getting addressed.

Don’t listen to the smooth talk. Plan an exit strategy now, before you need it later.

Of course the proof in the pudding is in the eating, but just saying that they want to do this stuff is at least a slight improvement over before, where we mostly just saw apathy and enshittification. It's also a promise that people can hold them to if they fail.