>Windows touches more people’s lives than almost any technology on Earth. Every day, we hear from the community about how you experience Windows. And over the past several months, the team and I have spent a great deal of time analyzing your feedback. What came through was the voice of people who care deeply about Windows and want it to be better.

>Today, I’m sharing what we are doing in response.

Just these words are already off putting. The extremely careful wording to avoid anything minimally resembling recognizing an issue.

It's ok to say we fucked up. It's empowering. Not being able to do it is a huge red flag.