Is their issue that ChatGPT served their customers more than it served them?
To early to say that but it's certainly a part of the equation all vendors are currently looking at.
And given the past few decades there is no reason to not try to do that.
That's definitely it.
This probably means that OpenAI et al are fine-tuning salesman-like LLMs to "fix" that problem.
Can't wait for the future.
In due time it will serve ChatGPT more than either