What would it even mean for an ai to solve e-commerce? Is that a claim made here? Is e-commerce a problem to be solved? It seems like e-commerce does just fine, if plagued by poor quality product, fake reviews, and relentless borderline fraudulent marketing.

Was anyone suggesting AI would help with it? It seems from the article that Walmart (presumably experts in e-commerce) themselves willingly collaborated with open ai. Especially at Walmart's level, what even was the theory?

In any case. It seems that despite this poor result, Walmart decided to essentially go ahead anyway and partner with open ai to put their "own chatbot" inside the open ai app?