> If the DoD were remotely competent at this sort of thing

That's probably one of the things they were forced to contract out.

There are a few reasons DoD PKI is a shitshow which make it somewhat more understandable (although only somewhat).

First, the issues you describe affect only unclassified public-facing web services, not internal DoD internet services used for actual military operations. DoD has its own CA, the public keys for which are not installed on any OS by default, but anyone can find and install the certs from DISA easily enough. Meaning, the affected sites and services are almost entirely ones not used by members of the military for operational purposes. That approach works for internal DoD sites and services where you can expect people to jump through a couple extra hoops for security, but is not acceptable for the general public who aren't going to figure out how to install custom certs on their machine to deal with untrusted cert errors in their browser. That means most DoD web infra is built around their custom PKI, which makes it inappropriate for hosting public sites. Thus anyone operating a public DoD site is in a weird position where they deviate from DoD general standards but also aren't able to follow commercial standard best practices without getting approval for an exception like the one you linked to. Bureaucratically, that can be a real nightmare to navigate, even for experienced DoD website operators, because you are way off the happy path for DoD web security standards.

Second, many DoD sites need to support mTLS for CAC (DoD-issued smartcards) authentication. That requires the site to use the aforementioned non-standard DoD CA certs to validate the client cert from the CAC, which in turn requires that the server's TLS cert be issued by a CA in the same trust chain, which means the entire site will not work for anyone who hasn't jumped through the hoops to install the DoD CA certs. Meaning, any public-facing site has to be entirely segregated from the standard DoD PKI system. For now, that means using commercial certs, which in turn requires a vendor that meets DoD supply chain security requirements.

Third, most of these sites and services run on highly customized, isolated DoD networks that are physically isolated from the internet. There's NIPR (unclassified FOUO), SIPR (classified secret), and JWICS (classified top secret). NIPR can connect to the regular internet, but does so through a limited number of isolated nodes, and SIPR/JWICS are entirely isolated from the public internet. DoD cloud services are often not able to use standard commercial products as a result of the compatibility problems this isolation causes. That puts a heavy burden on the engineers working these problems, because they can't just use whatever standard commercial solutions exist.

Fourth, the DoD has only shifted away from traditional old school on-prem Windows Server hosting for website to cloud-hosting over the past few years. That has required tons of upskilling and retraining for DoD SREs, which has not been happening consistently across the entire enterprise. It also has made it much harder to keep up with the standards in the private sector as support for on-prem has faded, while the assumptions about cloud environments built into many private sector solutions don't hold true for DoD.

Fifth, even with the move to cloud services, the working conditions can be so extraordinarily burdensome and the DoD-specific restrictions so unusual, obscure, poorly documented, and difficult to debug that it dramatically slows down all software development. e.g., engineers may have to log into a jump box via a VDI to then use Jenkins to run a Groovy script to use Terraform to deploy containers to a highly customized version of AWS.

Ultimately, the sites this affects are ones which are lower priority for DoD because they are not operationally relevant, and setting up PKI that can easily service both their internal mTLS requirements and compatibility with commercial standards for public-facing sites and services is not totally straightforward. That said, it is an inexcusable shitshow. Having run CAC-authenticated websites, I can tell you it's insane how much dev time is wasting trying to deal with obscure CAC-related problems, which are extremely difficult to deal with for a variety of technical and bureaucratic reasons.

I think you underestimate the number of people who accidentally have their https carts expire. Instead of blaming the people running these systems on why they let it expires, it would be more productive to improve the system to make this less likely to happen.