> When something near the bottom needs work, should there be a process for fixing it, which is a people problem? Or should there be a mechanism for bypassing it, which is a technical solution to a people problem?

I don't think it's a people problem in the way we usually talk about the folly of creating technical solutions to people problems.

If something like serde is foundational, you simply can't radically change it without causing problems for lots and lots of people. That's a technical problem, not a people problem, even if serde needs radical change in order to evolve in the ways it needs to.

But sure, ok, let's imagine that wasn't the case. Let's say some new group of people decide that serde is lacking in some serious way, and they want to implement their changes. They can even do so without breaking compatibility with existing users of the crate. But the serde maintainers don't see the same problems; in fact, they believe that what this new group wants to do will actively cause more problems.

Neither group of people even needs to be right or wrong. Maybe both ways have pluses and minuses, and choosing just depends on what trade offs you value more. Neither group is wrong about wanting to either keep the status quo or make changes.

This is actually a technical problem: we need to find a way to allow both approaches coexist, without causing a ton of work for everyone else.

And even if we do run into situations where things need fixing, and things not getting fixed is a people problem, I'd argue for this particular sort of thing it's not only appropriate but essential that we have technical solutions to bypass the people problems. I mean, c'mon. People are people. People are going to be stubborn and not want change. Ossification is a real thing, and I think it's a rare project/organization that's able to avoid it. Sure, we could refuse to use technical workarounds when it's people we need to change, but in so many cases, that's just running up against a brick wall, over and over. Why do that to ourselves? Life is too short.

Having said that, I totally agree that there are situations where technical workarounds to people problems can be incredibly counter-productive, and cause more problems than they solve (like, "instead of expecting people to actually parent their kids, force everyone to give up their privacy for mandatory age verification; think of the children!"). But I don't think this is one of them.