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catlikesshrimptoday at 1:14 AM1 replyview on HN

Somebody has to pay for the support. There is no free meal.

Enterprise must be able to pay for support for as long as they use devices. Solved.

I can only think of requiring the devices to be serviceable, as you say. The absolute only way I can think of charging the consumers, ie the owners, is to charge a tax on internet connections. Then the government would pay somehow vulnerability hunters working along patchers, who can oversee each other.

Consumers are tricky: if you include support in the sale price, the company will grab the money and run in 3 or 5 years; and some companies will sell cheaper because they know they won't provide support.


Replies

AnthonyMousetoday at 1:23 AM

> Somebody has to pay for the support. There is no free meal.

The problem is not that people need a free meal. The problem is that people need the ability to eat some other food when the OEM's restaurant is closed or unsatisfactory.

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