alt Hacker NewsIt's a bit baffling to me that people are talking about Microsoft "losing their way" as if they ever operated differently. They have always been user-hostile if it increased next quarter's outlook. There's a clear continuing thread from the Halloween files in the 90s via antitrust probes in the 00s, the handling of Skype and Teams in the 10s, and now Copilot -- and that's ignoring all the mishandling on the business side of things (e.g. forcing Dynamics cloud migrations, Power Platform in a permanent state of unworthiness, the customary rug pulling via user license changes, constantly renaming products).
Microsoft being good to their customers is the anomaly, not the other way around.
I'd read "Microsoft lost their way" as a description of how the speaker's worldview has changed, as they've gained experience and perspective.
Microsoft is often good to their customers. Generally in situations where badness has a poor RoI, or they're trying to lure you deeper into their clutches.