> Where it lost its way however is Microsoft actually cared about Windows

I agree with you, but I feel like they've stopped caring about most of their software. Windows is just the most egregious, high-impact example.

SharePoint and Teams were the first ones I noticed. I used to run an enterprise SharePoint farm for a big company. Under the covers it was a Rube Goldberg machine. Microsoft has some of the best database-related developer knowledge in the world because of SQL Server, but SharePoint was storing its data in giant XML blobs instead of using proper, efficient table schemas.

That lazy "it works (most of the time), and it's cheaper for us to offload the cost onto our customers' devices" approach was even more pronounced in Teams, and now Office and Windows itself each spawn about a million Edge WebViews for the same reason.

I never thought I'd be nostalgic for the Microsoft of the mid-2000s.