It's truly incredible how difficult business people make doing business.

Doing business is very simple, easy, and straightforward, but I suspect in a lot of cases the individual behavioral aspects of the executives get in the way of doing good business.

Direction and leadership is something that these companies never seem to get right.

Well, we might make it a nice experience until we've attracted enough of you people to have a network affect. And then it's a steady march of price increases, additional revenue streams (including selling your data!) and reduction in features because they were "too expensive to maintain"

Steam does. That's why they're the undefeated king.

This applies to everything. If you see a product category where users are legitimately unhappy; then enter it, build something actually good, you'll be the biggest and richest in no-time.

Not with that attitude!

Demanding it is how Steam came about!