I’ve been dealing with ElevenLabs pulling this same garbage.
I’ll fill out a bug report, wait a few days to a week to get a response, which are often AI generated, and then 48 hours afterward their bot marks it as stale. Telling me to check if it’s still broken or they assume it’s fixed lol
(I work at ElevenLabs)
Sad to hear this. How are you submitting the bug report? If you submit an issue via any of our open source repos on GitHub you'll get a timely human response.