> perhaps praying that the bug had magically disappeared on its own, with no effort from Apple.
I suspect that this is a common approach. It maybe even works, often enough, to make it standard practice.
For myself, I've stopped submitting bug reports.
It's not the being ignored, that bothers me; it's when they pay attention, they basically insist that I become an unpaid systems engineering QC person, and go through enormous effort to prove the bug exists.
[dead]
> they basically insist that I become an unpaid systems engineering QC person
Microsoft support is guilty of this, especially for Azure & 365 issues.
Like sorry, but you aren't paying me to debug your software. Here's a report, and here's proof of me reproducing the problem & some logs. That's all I'm going to provide. It's your software, you debug it.