alt Hacker NewsWhile I'd love to take your tack, unfortunately, I find that if I actually want the fix, I have to become their unpaid engineer.
Which is ridiculous, because at the same time my company is paying a separate support fee, large enough to literally employ a dedicated engineer for my company!
It makes a lot of sense. I would also try to get my customers to do work for me if I were confident they would never churn.