I hate that so much. It's everywhere. An example is a bug with discord. They wanted me to restart my phone, reinstall the app, what are my versions, what phone am I on, what settings, etc. After all of that they go "oh that's a known issue." Whyyyyyyyyyyy. I get that multiple things can have the same symptom, but maybe start with that. Not like I signed any NDA so they aren't hiding it's an issue from the public.