They were trying to compete with Sun and IBM in the server space (SPARC and Power) and thought that they needed a totally pro architecture (which Itanium was). The baggage of 32-bit x86 would have just slowed it all down. However having an x86-64 would have confused customers in the middle.
Think back then it was all about massive databases - that was where the big money was and x86 wasn't really setup for the top end load patterns of databases (or OLAP data lakes).
Steve Jobs quote seems appropriate and yet still hard for companies to learn: "If you don't cannibalize yourself, someone else will"